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Jan 6, 2025

Workforce Transformation and Capacity Building in Healthcare: A Case Study

How a healthcare organisation built workforce capacity to drive innovation and efficiency.

Workforce Transformation and Capacity Building in Healthcare: A Case Study

As the healthcare sector rapidly evolves, organisations face increasing pressure to keep up with technological advancements and shifting workforce demands. For one leading healthcare provider, the challenge was clear: to build workforce capacity in alignment with its ambitious HealthTech innovation strategy. This required identifying critical skills gaps, leveraging automation opportunities, and aligning talent with organisational goals—all while maintaining a focus on improving patient outcomes and operational efficiency.

Here’s how Skillsize played a pivotal role in achieving these objectives.

The Challenge

The organisation was grappling with significant capacity-building challenges. As healthcare innovation accelerated, they needed to ensure their workforce was equipped with the right skills to thrive in a tech-driven environment.

Key hurdles included:

  • Addressing critical skills gaps in AI, data analytics, and regulatory compliance.
  • Building capacity to manage increasing demands for innovation and sustainability.
  • Developing a future-ready workforce strategy to keep pace with digital health advancements.

Without a data-driven approach, achieving these goals would have been resource-intensive and time-consuming, delaying progress on their HealthTech strategy.

The Solution

Skillsize deployed its innovative “Snapshot” service to provide the organisation with a comprehensive workforce analysis. Using AI-powered tools, the service transformed data from CVs and LinkedIn profiles into actionable insights, enabling rapid and strategic decision-making within just three days.

The “Snapshot” service specifically focused on:

  • Identifying key skills gaps to target capacity-building efforts.
  • Highlighting roles with potential for automation to free up resources for innovation.
  • Aligning workforce capabilities with organisational objectives to foster long-term readiness.

By delivering insights that were both strategic and actionable, Skillsize equipped the organisation to take immediate steps toward building the capacity they needed.

The Results

The outcomes of the “Snapshot” service were transformative, empowering the organisation to address its capacity-building challenges effectively:

  1. Capacity-Building Focus
    Skills gaps in AI, data analytics, regulatory compliance, and sustainability were clearly identified, enabling targeted upskilling initiatives.
  2. Automation Potential
    Opportunities for automating repetitive and data-heavy roles were uncovered, creating bandwidth for staff to focus on higher-value activities.
  3. Strategic Workforce Planning
    Recruitment needs for critical roles in clinical trials, market growth, and sustainability were defined, aligning workforce capacity with future demands.
  4. Tailored Training Programmes
    Customised training initiatives were launched to enhance digital health capabilities, strengthen internal capacity, and future-proof the workforce.

Key Highlights

  • Automation Potential: 27%, with cost savings projected at over £1.1M.
  • Future Fit Potential: A baseline workforce alignment score of 67%, with a target of 80%.

The organisation’s ability to build capacity across critical areas was greatly enhanced, allowing them to strengthen their workforce while maintaining alignment with their strategic objectives.

Building Capacity for the Future

This case study demonstrates the power of data-driven insights in addressing workforce challenges. By focusing on capacity building, the healthcare provider was able to lay the foundation for long-term innovation and operational excellence. Skillsize’s “Snapshot” service not only delivered rapid results but also provided a roadmap for sustainable growth.

Are you ready to strengthen your organisation’s workforce capacity? Discover how Skillsize can help you achieve your strategic goals with speed and precision.

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