Diagnostics without a workshop marathon
Get a first structured read on the end-to-end process from documentation you already hold.
— Operations & Process
A governed change-advisory call: change request in, an Approve / Approve with conditions / Defer to CAB / Reject verdict out — scored against your own change policy, with hard gates for risk and a mandatory change-manager sign-off before anything touches production.
1–2 hours → ~5 minutes
For one document, brief or record at a time
No coding required
— USE CASES
Get a first structured read on the end-to-end process from documentation you already hold.
Quantify each process step rather than describing the process in general terms.
Re-run after changes land and show movement against the original baseline.
Understanding the end-to-end process usually means interviews, a whiteboard and a map that is out of date before it is finished. Diagnostics without a workshop marathon is the typical trigger — get a first structured read on the end-to-end process from documentation you already hold. Get it right and the conclusion holds up in the room; get it rushed and it gets picked apart. Either way it costs roughly 1–2 hours of experienced attention.
Skillsize turns that work into a Skill: you supply the material, and what comes back is a process step-level view of the end-to-end process with issues named and sized, with a prioritised set of interventions with the basis shown. What sits between input and output is the codified method: thresholds, sequencing and the points where a human confirms a call — all of it visible and editable in the Skill. Net effect: 1–2 hours down to ~5 minutes, no drift between runs, and every conclusion traceable back to the evidence behind it.
IT Change Advisory Engine exports as a structured SKILL.md file and is MCP-ready, so the same method runs in ChatGPT, Claude, Copilot or your own AI products. Adapt it to your methodology, and the intelligence stays yours — not locked to one vendor.
Refund & Compensation Engine
A clause-grounded refund decision: request in, an Approve / Partial / Goodwill gesture / Decline verdict out — every element of the remedy traced to the contract term or refund policy clause that allows it, with authority-limit gates routing anything above the agent's limit to review.
Escalation Decision Engine
A governed escalation call: case in, a Hold / Monitor / Escalate / Executive escalation verdict out — scored against your own escalation policy, with hard gates for risk and commercial exposure and a mandatory owner sign-off. Nothing is ever escalated automatically.
Ticket Triage & Routing Engine
A deployable triage engine: a ticket arrives, the engine pulls the account and SLA context live from your helpdesk API, scores severity and routes it — Self-serve, Tier 1, Tier 2 or Escalate — with the rule that fired shown every time.