— Risk & Compliance

Incident Severity & Response

Assesses a reported incident against your response playbook and policies, assigns the severity band the evidence supports, and returns the matching response plan with the notifications, owners and timelines that band requires.

  • Risk & Compliance
  • Traceable reasoning
  • Runs anywhere
Preview methodology

1–2 hours → ~5 minutes

For one document, brief or record at a time

No coding required

Input
Incident reference, detection time and description
Output
Impact assessment across service, customer, data, regulatory, financial and reputational dimensions
Runs in
Skillsize · ChatGPT · Claude · Copilot
Export
SKILL.md · MCP
Time saved
~1–2 hours per run

— USE CASES

What people use Incident Severity & Response for

Customer-facing service outage

Assigns a severity band using the organisation’s matrix, accounting for affected services, customer impact and containment. Identifies first-hour priorities and escalation requirements, including mandatory high-severity treatment for a full customer-facing outage.

Suspected personal-data exposure

Assesses the reported data impact and applies mandatory critical or major classification criteria where relevant. Sets out notification recipients and deadlines supported by the organisation’s policies.

Safety or regulatory exposure

Recognises safety risks and regulatory deadlines as grounds for mandatory high-severity classification. Provides a reasoned response overview that makes urgent actions and notification obligations visible.

Unclear incident severity

Distinguishes critical, major, moderate and minor incidents against documented criteria. Explains the assigned band and cites the playbook sections relied on, explicitly identifying an unavailable playbook rather than inventing a procedure.

What it works from

  • Incident reference, detection time and description
  • Affected systems, services, customers and users
  • Details of data involved
  • Current incident status and containment measures to date across affected services and systems, including any known ongoing exposure or disruption

What you get back

  • Impact assessment across service, customer, data, regulatory, financial and reputational dimensions
  • Severity band from Sev 1 Critical to Sev 4 Minor
  • Classification rationale and applicable mandatory escalation criteria
  • First-hour response priorities mapped to available policies and playbook guidance, with clear distinctions between required actions and unsupported procedures where organisational documentation is unavailable or incomplete

Why this is expensive by hand

Incident decisions often depend on incomplete information, competing priorities and policies that are difficult to interpret under pressure. Customer-facing service outage is the typical trigger — assigns a severity band using the organisation’s matrix, accounting for affected services, customer impact and containment. Identifies first-hour priorities and escalation requirements, including mandatory high-severity treatment for a full customer-facing outage. Done properly it is defensible; done at pace it becomes a judgement call nobody can retrace. And "properly" usually means 1–2 hours of manual work.

How this Skill produces it

As a Skill, the work is already sequenced. You bring the evidence, and the run produces impact assessment across service, customer, data, regulatory, financial and reputational dimensions plus severity band from Sev 1 Critical to Sev 4 Minor. The criteria, ordering and review points that make the answer trustworthy are encoded in the Skill itself — which is the difference between a structured method and a prompt someone pastes in. In effect, 1–2 hours of senior time compresses into ~5 minutes — and the output is comparable across clients, quarters and colleagues instead of shaped by whoever ran it.

Who it's for

  • Internal audit and risk functions
  • Compliance and controls teams
  • Second-line functions reporting to committees
  • Risk consultants running assessments

Run it in Skillsize — or export it anywhere

Incident Severity & Response exports as a structured SKILL.md file and is MCP-ready, so the same method runs in ChatGPT, Claude, Copilot or your own AI products. Adapt it to your methodology, and the intelligence stays yours — not locked to one vendor.

ChatGPTClaudeCopilotAI Products (MCP)
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