Diagnostics without a workshop marathon
Get a first structured read on the end-to-end process from documentation you already hold.
— Operations & Process
Ticket Triage & Routing Engine
A deployable triage engine: a ticket arrives, the engine pulls the account and SLA context live from your helpdesk API, scores severity and routes it — Self-serve, Tier 1, Tier 2 or Escalate — with the rule that fired shown every time.
- Operations & Process
- Traceable reasoning
- Runs anywhere
1–2 hours → ~5 minutes
For one document, brief or record at a time
No coding required
- Input
- Process documentation, SOPs or system exports
- Output
- A process step-level view of the end-to-end process with issues named and sized
- Runs in
- Skillsize · ChatGPT · Claude · Copilot
- Export
- SKILL.md · MCP
- Time saved
- ~1–2 hours per run
— USE CASES
What people use Ticket Triage & Routing Engine for
Where the time and cost actually sits
Quantify each process step rather than describing the process in general terms.
A baseline you can re-run
Re-run after changes land and show movement against the original baseline.
What it works from
- Process documentation, SOPs or system exports
- Volume, time or cost data where you have it
What you get back
- A process step-level view of the end-to-end process with issues named and sized
- A prioritised set of interventions with the basis shown
Why this is expensive by hand
Understanding the end-to-end process usually means interviews, a whiteboard and a map that is out of date before it is finished. Diagnostics without a workshop marathon is the typical trigger — get a first structured read on the end-to-end process from documentation you already hold. Get it right and the conclusion holds up in the room; get it rushed and it gets picked apart. Either way it costs roughly 1–2 hours of experienced attention.
How this Skill produces it
As a Skill, the work is already sequenced. You bring the evidence, and the run produces a process step-level view of the end-to-end process with issues named and sized plus a prioritised set of interventions with the basis shown. The criteria, ordering and review points that make the answer trustworthy are encoded in the Skill itself — which is the difference between a structured method and a prompt someone pastes in. The practical effect: 1–2 hours of manual work becomes a ~5 minutes run, held to an identical standard on the tenth engagement as on the first.
Who it's for
- Operations and continuous improvement leads
- Transformation and automation teams
- Service delivery and shared services managers
- Consultants running process diagnostics
Run it in Skillsize — or export it anywhere
Ticket Triage & Routing Engine exports as a structured SKILL.md file and is MCP-ready, so the same method runs in ChatGPT, Claude, Copilot or your own AI products. Adapt it to your methodology, and the intelligence stays yours — not locked to one vendor.
ChatGPTClaudeCopilotAI Products (MCP)
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Refund & Compensation Engine
A clause-grounded refund decision: request in, an Approve / Partial / Goodwill gesture / Decline verdict out — every element of the remedy traced to the contract term or refund policy clause that allows it, with authority-limit gates routing anything above the agent's limit to review.
Operations & Process
Escalation Decision Engine
A governed escalation call: case in, a Hold / Monitor / Escalate / Executive escalation verdict out — scored against your own escalation policy, with hard gates for risk and commercial exposure and a mandatory owner sign-off. Nothing is ever escalated automatically.
Operations & Process
Process mapping
Turns interview notes, SOPs or transcripts into a structured current-state map with roles, activities, decisions, systems and handoffs, plus the validation questions for the process owner.